{"xsrfToken":"e3b0a5a953af630ebfc0b2c08e7f7f902d8c9278_lout","branding":{"id":"1","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7f2c","headerLinkHoverBGColor":"#de7f2c","headerBadgeColor":"#de7f2c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10043,"serviceDeskId":1,"name":"Customer Support","description":"<p>Welcome dear Nanoacademic Software user! <br> You can send us a Support request using the options provided:</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10538,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10551,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10543,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[1],"key":""},{"id":"7","name":"Report a bug","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"8","name":"Suggest a new feature","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"10","name":"Suggest improvement","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10541,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br> If required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br> Thank you.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10522,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,7,8,10]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ1ZTY3Zi1kNGQwLTQwZjMtYTVlOS1hMDk2MzIxYWI2YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIwNDY2MzgsIm5iZiI6MTc0MjA0NTQzOH0.N4YfJ40-KDq5fGSYK4ohqLRJvxvZmC9donM5xsdLXJE","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"60d5e67f-d4d0-40f3-a5e9-a096321ab6b8","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10043,"form":{"name":"Product trial questions","descriptionHtml":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br/>\nIf required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br/>\nThank you.</p>","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"<p>Beware! Be careful NOT to include confidential information via text or attachments or use a data encryption tool of your choice (such as GPG for example). <br/>\nIf required, you can communicate with us using support@nanoacademic.com email and mention the ticket support number generated herein (mandatory).<br/>\nThank you.</p>","icon":10543,"iconUrl":"https://nanoacademic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10058","fieldConfigId":"10201","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10008","label":"QTCAD","selected":false,"children":[]},{"value":"10006","label":"RESCU+","selected":false,"children":[]},{"value":"10007","label":"NanoDCAL+","selected":false,"children":[]},{"value":"10004","label":"RESCU","selected":false,"children":[]},{"value":"10005","label":"NanoDCAL","selected":false,"children":[]},{"value":"10011","label":"Device Studio","selected":false,"children":[]},{"value":"10010","label":"Nanoacademic.com","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2025-03-15T09:30:38-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ1ZTY3Zi1kNGQwLTQwZjMtYTVlOS1hMDk2MzIxYWI2YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIwNDY2MzgsIm5iZiI6MTc0MjA0NTQzOH0.N4YfJ40-KDq5fGSYK4ohqLRJvxvZmC9donM5xsdLXJE","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"60d5e67f-d4d0-40f3-a5e9-a096321ab6b8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}